Thank you for shopping with ISOKART. We strive to ensure you are completely satisfied with your purchase. Please read our Return, Refund & Cancellation Policy carefully.

1. Returns

Due to the nature of cosmetic products, returns are only accepted under the following conditions:

• You received the wrong product.
  
  
• The product is damaged or defective on arrival.
  
  
• The product is past its expiry date.
  
  

To be eligible for a return:

• The product must be unused and in its original packaging.
  
  
• Return requests must be raised within 48 hours of receiving the product.
  
  
• Proof of issue (photo/video) must be submitted via email or WhatsApp.
  
  

Once your return is approved, we will arrange for a pickup.

2. Refunds

Refunds are processed in the following cases:

• Approved return requests.
  
  
• Order cancellation before shipment.
  
  
• Unavailable/out-of-stock items.
  
  

Refund process:

• Once approved, the refund will be credited to your original payment method within 5–7 working days.
  
  
• For COD orders, refunds will be made via bank transfer (details to be shared by the customer).
  
  

Please note:

• Shipping charges are non-refundable unless the error is from our side.
  
  

3. Order Cancellations

• Orders can be cancelled within 6 hours of placing the order or before dispatch.
  
  
• To cancel, contact our customer care via email or phone with your Order ID.
  
  
• If the order has already been shipped, cancellation is not possible.
  
  

4. Non-Returnable Items

• Used or opened products.
  
  
• Personal care tools (brushes, rollers, etc.).
  
  
• Products purchased during a sale or with a discount code.
  
  

5. Contact Us

If you have any questions or concerns about our Return, Refund & Cancellation Policy, please contact us at:

📧 Email: isokartweb@gmail.com
📞 WhatsApp: +91-7449000033
⏰ Hours: Mon-Sat, 10 AM – 6 PM